Privacy Policy

Last updated: April 2026

1. Introduction

CareConx ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, address
  • Child Information: Name, date of birth, medical information, allergies, emergency contacts
  • Documents: Passports, driving licences, birth certificates (securely stored)
  • Payment Information: Processed securely through Stripe
  • Usage Data: How you interact with our platform

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to your comments and questions
  • Ensure the safety and wellbeing of children
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on: (a) your consent, (b) the performance of a contract with you, (c) compliance with legal obligations, and (d) our legitimate interests in operating our business.

5. Data Sharing

We may share your information with:

  • Childcare providers you are registered with
  • Payment processors (Stripe) for transaction processing
  • Service providers who assist in our operations
  • Legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Child-related data may be retained for longer periods as required by childcare regulations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

9. Children's Privacy

We take extra care with children's data. Information about children is only collected with parental consent and is used solely for childcare management purposes. We implement strict access controls to protect this sensitive information.

10. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function properly.

11. International Transfers

Your data is primarily stored within the UK/EEA. If we transfer data outside these regions, we ensure appropriate safeguards are in place as required by UK GDPR.

12. Contact Us

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer:
Email: privacy@careconx.com
Address: 123 Care Street, London, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).